.ops-shell{max-width:1440px;margin:auto;padding:32px 32px 64px;min-height:70vh;color:#101927;font-size:18px}.ops-top{display:flex;justify-content:space-between;align-items:center;gap:24px;margin-bottom:28px}.ops-back{font-size:16px;color:#38506c;text-decoration:none}.ops-top h1{font-size:40px;line-height:1.05;margin:12px 0 0}.ops-identity{font-size:16px;background:#eef3fc;padding:10px 16px}.ops-layout{display:grid;grid-template-columns:205px minmax(0,1fr);gap:36px}.ops-layout>nav{display:flex;flex-direction:column;align-self:start;gap:6px;position:sticky;top:105px}.ops-layout>nav a{display:flex;align-items:center;gap:12px;padding:13px 16px;color:#253448;text-decoration:none;font-weight:600;border-left:3px solid transparent}.ops-layout>nav a[aria-current=page]{color:#0056fe;border-color:#0056fe;background:#edf3ff}.ops-layout>nav a:hover{background:#f0f4fa}#ops-view{min-width:0}#ops-view[aria-busy=true]{opacity:.6;pointer-events:none}#ops-message:empty{display:none}#ops-message{padding:14px 18px;margin:0 0 24px;border-left:4px solid #0056fe;background:#edf3ff;overflow-wrap:anywhere}#ops-message.error{background:#fff0ed;border-color:#b52b26;color:#8b211c}.ops-toolbar{display:flex;justify-content:space-between;align-items:center;gap:16px;flex-wrap:wrap;margin-bottom:24px}.ops-toolbar h2{font-size:30px;margin:0}.ops-toolbar .btn,.ops-form .btn,.ops-actions .btn{font-size:17px;padding:11px 19px;min-height:46px}.ops-actions{display:flex;align-items:center;flex-wrap:wrap;gap:12px}.ops-actions a{color:#0056fe}.ops-actions .btn-primary{color:#fff}.ops-form{display:grid;gap:17px;max-width:760px}.ops-form label{display:grid;gap:7px;font-weight:600;font-size:17px}.ops-form input:not([type=checkbox]),.ops-form select,.ops-form textarea,.ops-search input{border:1px solid #adbdd2;border-radius:0;background:#fff;color:#101927;padding:10px 12px;font:400 18px/1.4 Barlow,sans-serif;width:100%;min-height:46px}.ops-form textarea{min-height:120px;resize:vertical}.ops-form input:focus-visible,.ops-form textarea:focus-visible,.ops-form select:focus-visible,.ops-search input:focus-visible{outline:2px solid #0056fe;outline-offset:2px}.ops-form .ops-check{display:flex;align-items:center;gap:10px}.ops-check input{width:20px;height:20px;accent-color:#0056fe}.ops-form small,.ops-muted{font-size:16px;color:#475d77;line-height:1.5}.ops-form button{justify-self:start}.ops-search{display:flex;align-items:center;gap:10px;flex:1;min-width:240px;max-width:640px}.ops-search input{flex:1;min-width:0}.ops-search .btn{font-size:17px;padding:10px 16px}.ops-table-wrap{overflow-x:auto;border:1px solid #d7e0ec}.ops-table{width:100%;border-collapse:collapse;font-size:17px;line-height:1.4;margin:0}.ops-table th{background:#f2f5fa;font-size:15px;font-weight:600;color:#405571;padding:13px 16px;text-align:left;white-space:nowrap}.ops-table td{padding:18px 16px;border-top:1px solid #e0e7f0;vertical-align:top}.ops-table tr:hover td{background:#fafcff}.ops-table td strong{display:block;font-weight:600}.ops-table a{color:#0056fe;text-decoration:none}.ops-table small{display:block;font-size:15px;color:#475d77;margin-top:5px;overflow-wrap:anywhere}.ops-pill{display:inline-flex;align-items:center;gap:5px;font-size:14px;font-weight:600;line-height:1.3;padding:5px 8px;white-space:nowrap;background:#edf3ff;color:#0042c0}.ops-pill.green{background:#e7f4ec;color:#185d3a}.ops-pill.red{background:#ffebe7;color:#9b2d1e}.ops-pill.amber{background:#fff2d7;color:#795008}.ops-empty{padding:45px 24px;border:1px solid #d5dfed;background:#f7f9fc;text-align:center}.ops-empty p{font-size:19px;margin:0 0 12px}.ops-empty .bi{display:block;font-size:34px;color:#0056fe;margin-bottom:14px}.ops-counts{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:32px}.ops-counts div{border:1px solid #d7e0ec;border-top:3px solid #0056fe;padding:17px 18px}.ops-counts strong{display:block;font:700 36px/1.1 'Barlow Condensed',sans-serif}.ops-counts span{font-size:16px}.ops-pagination{display:flex;justify-content:space-between;margin-top:20px}.ops-pagination a{color:#0056fe}.ops-panel{border-top:1px solid #d7e0ec;padding-top:23px;margin-top:26px}.ops-panel h3{font-size:25px;margin-bottom:18px}.ops-details{display:grid;grid-template-columns:1fr 1fr;gap:0 32px;margin:0 0 28px}.ops-details div{border-bottom:1px solid #e0e7f0;padding:12px 0}.ops-details dt{font-weight:400;font-size:15px;color:#475d77}.ops-details dd{margin:4px 0 0;overflow-wrap:anywhere;font-size:18px}.ops-disclosure{border:1px solid #d7e0ec;margin:14px 0;padding:16px 20px}.ops-disclosure summary{font-weight:600;cursor:pointer}.ops-disclosure[open] summary{margin-bottom:20px}.ops-conversation{display:grid;gap:18px;margin:28px 0}.ops-message{border:1px solid #d7e0ec;padding:20px 24px;background:#fff;min-width:0}.ops-message.staff{border-left:3px solid #0056fe;background:#f6f9ff}.ops-message.internal{background:#fff8e9;border-left-color:#a87118}.ops-message header{display:flex;align-items:center;gap:8px 16px;flex-wrap:wrap;margin-bottom:12px;font-size:16px}.ops-message time{color:#475d77;font-size:15px;margin-left:auto}.ops-message p,.ops-case p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:18px;line-height:1.55;margin:0}.ops-ticket-grid{display:grid;grid-template-columns:minmax(0,1fr) 245px;gap:28px}.ops-ticket-aside{padding:20px;background:#f2f5fa;align-self:start}.ops-ticket-aside .ops-form{gap:14px}.ops-ticket-aside .ops-form+.ops-form{margin-top:25px;padding-top:25px;border-top:1px solid #cbd7e6}.ops-files{display:flex;flex-wrap:wrap;gap:12px;margin:20px 0}.ops-files a{border:1px solid #c9d5e5;padding:10px 14px;color:#0056fe;font-size:16px;overflow-wrap:anywhere;max-width:100%}.ops-case{border:1px solid #d7e0ec;padding:24px;margin-bottom:20px}.ops-case h3{font-size:24px;margin:14px 0}.ops-case .ops-muted{margin:12px 0}.ops-case .ops-form{margin-top:20px}.ops-audit{font-size:15px;white-space:pre-wrap;max-width:400px;overflow-wrap:anywhere}.ops-form .btn-danger{background:#ad2926;color:#fff;border:1px solid #ad2926}.ops-confirm{border:0;max-width:520px;width:calc(100% - 40px);padding:30px;box-shadow:0 15px 90px #0004}.ops-confirm::backdrop{background:#030b1dcc}.ops-confirm h2{font-size:30px}.ops-confirm p{font-size:19px;line-height:1.5}.ops-notice{padding:16px 20px;background:#eef3fc;border-left:3px solid #0056fe;font-size:17px;line-height:1.5;margin:18px 0}.ops-inline{display:grid;grid-template-columns:1fr 1fr;gap:16px}.ops-shell [hidden]{display:none!important}.ops-shell button:disabled{opacity:.6;cursor:wait}
@media(max-width:760px){.ops-toolbar .ops-search{flex-basis:100%;max-width:none}}
@media(max-width:1100px){.ops-layout{grid-template-columns:175px minmax(0,1fr);gap:22px}.ops-ticket-grid{grid-template-columns:1fr}.ops-ticket-aside{display:grid;grid-template-columns:1fr 1fr;gap:22px}.ops-ticket-aside .ops-form+.ops-form{margin:0;padding:0;border:0}.ops-counts{grid-template-columns:1fr 1fr}}
@media(max-width:760px){.ops-shell{padding:25px 20px 45px}.ops-top{align-items:flex-start;gap:12px;flex-direction:column}.ops-top h1{font-size:34px}.ops-layout{grid-template-columns:1fr;gap:24px}.ops-layout>nav{position:static;flex-direction:row;overflow:auto;gap:4px;border-bottom:1px solid #d7e0ec}.ops-layout>nav a{white-space:nowrap;font-size:16px;padding:10px;border-left:0;border-bottom:3px solid transparent}.ops-layout>nav a[aria-current=page]{border-bottom-color:#0056fe}.ops-details,.ops-inline,.ops-ticket-aside{grid-template-columns:1fr}.ops-message{padding:16px}.ops-message time{margin-left:0;width:100%}.ops-table td,.ops-table th{padding:13px 12px}.ops-toolbar h2{font-size:27px}.ops-identity{font-size:15px}.ops-case{padding:18px}.ops-form button{max-width:100%}.ops-search{min-width:0;width:100%}}